For all customer concerns, please contact us using the below details. 

Post: R2BC LTD, 40 West Avenue, Easington Colliery, Peterlee, SR83NN

Email: info@rent2buycars.uk

Tel: 0330 043 4387

Our Complaints Process

• Acknowledgement we will provide written acknowledgement of your complaint within 5 working days .
• Final or Other Response Within eight weeks from the complaint being received, we will write to you with the outcome of the investigation. If our investigation is not yet complete, we will write with full details of the reasons for the delay and advise you of an appropriate timescale within which the investigation will be completed.
• Review stage when we have issued our final response letter or after eight weeks from the complaint being received, you may refer your complaint for free to The Motor Ombudsman Service (see below contact details).

What to do if you remain dissatisfied about our response to a complaint, we recommend that you refer your complaint to the The Motor Ombudsman. The Motor Ombudsman Service is a free and independent service available to consumers who have a complaint about a product or service. 

Data Protection

All complaints received are treated with confidentiality and in accordance with the requirements of data protection legislation.